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Vestel Holland BV UK Branch Office ("Vestel Holland BV UK Branch Office ") commits to using any personal data you give us responsibly and in accordance with all applicable laws and data privacy regulation. This Privacy Notice explains the types of personal information we collect, how we use that information, who we share it with, and how we protect that information.

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Please read the following carefully to understand our views and practices regarding your personal data, and how we will treat it.

1. Who we are

For the purposes of applicable data protection laws, the data controller is Vestel Holland BV UK Branch Office of Waterside Langley Slough Berkshire SL3 6EZ, registered number BR023773. Please see below for our contact details.

​2. Information covered by this Privacy Notice

This Privacy Notice covers all personal data collected and used by Vestel Holland BV UK Branch Office. "Personal data" or "personal information" means information that (either in isolation or in combination with other information held by us) enables you to be identified as an individual or recognised directly or indirectly. This includes the types of information set out below.

3. What information do we collect from you?

We may collect information about you from the following sources:

 

3.1. Information we receive from you

We may collect personal information (your name, postal and email address, telephone number, purchase information, organisation and job title, passport details-only for conferences or trade fairs) that you provide to us when you:

  • order products on Finlux, eBay and Amazon;

  • contact us to obtain warranty service or request repair of faulty goods;

  • engage with our social media to take part in competitions;

  • contact us about sales as a customer organisation;

  • contact us about reviewing our products or attendance at a conference or trade fair; and

  • otherwise provide us personal information.

 

3.2. Information we get from your use of our website and services

Like most organisations, we collect technical information about the services you use and how you use them (such as your browser type and version, IP address, operating system, platform and your location) for instance when you:

  • visit our websites;

  • view and interact with our digital advertising and website or social media content.

This information may be used to improve the services we offer. To learn more about how we use cookies and how to control which cookies are used, please see our Cookie Policy below.

 

3.3. Information we get from other sources

We may collect the personal information of influencers, reviewers and journalists (such as name, address, email and phone number) from a specialised online network.

​4. How do we use your personal information?

  • We use your personal information:
    To send you marketing information about our latest activities, news and opportunities, where we have your consent or are otherwise allowed to do this.
    Our legal ground for collecting and using your personal information:
    We will only send you these types of communications where we have obtained your consent or are otherwise allowed to do this. You can unsubscribe at any time.

  • We use your personal information:
    To accept applications to attend Vestel Holland BV UK Branch Office events, enter competitions or take part in other activities for which we would require personal information to register your interest.
    Our legal ground for collecting and using your personal information:
    It is necessary for our legitimate interests and in order to perform our obligations under a contract with you to process personal information for the purposes of registering your interest for certain events or activities.

  • We use your personal information:
    For the purpose of keeping internal records (for example, relating to your attendance at an event or the data we hold about you in your personal user account).
    Our legal ground for collecting and using your personal information:
    It is necessary for our legitimate interests to keep records of your personal details and update these when necessary. It is also necessary for our legitimate interests to keep records of any correspondence with you or any events you have attended in order to keep track of your details and preferences.

  • We use your personal information:
    To analyse and improve the content and operation of our website and our internal business processes.
    Our legal ground for collecting and using your personal information:
    It is necessary for our legitimate interests to process your personal data to improve our website offering and internal processes.

  • We use your personal information:
    To tailor communications presented to you and to other people who may have similar interests or other characteristics to yours on the internet according to your interests, preferences and other characteristics.
    Our legal ground for collecting and using your personal information:
    It is necessary for our legitimate interests to look at your preferences that we derive from your browsing behaviour so that we can personalise our interactions with you to better meet your needs, provided this is in line with your marketing choices.

  • We use your personal information:
    To ensure we do not send unwanted information to individuals who have informed us they do not wish to be contacted.
    Our legal ground for collecting and using your personal information:
    It is necessary for our legitimate interests to process personal information in order to maintain an up-to-date suppression list and ensure that we do not contact you where you have asked us not to.

  • We use your personal information:
    To deliver a product, warranty service or information that you have requested.
    Our legal ground for collecting and using your personal information:
    It is necessary to process your information in this way in order to perform our obligations under a contract with you in relation to the products or services offered.

  • We use your personal information:
    To facilitate the return of goods in the event of a recall or to facilitate the repair of faulty goods and to process payments for repairs.
    Our legal ground for collecting and using your personal information:
    It is necessary for compliance with our legal obligations to process personal information in order to recall products, or process your request in relation to faulty goods.

  • We use your personal information:
    To facilitate the attendance of journalist/trade press at conferences or trade shows.
    Our legal ground for collecting and using your personal information:
    It is necessary for our legitimate interests to process personal information in order to ensure that journalists or other reviewers are able to attend conferences or trade shows where our products will feature.

  • We use your personal information:
    To issue products to journalists, influencers or reviewers.
    Our legal ground for collecting and using your personal information:
    It is necessary for our legitimate interests to process personal information in order to improve consumer engagement with our products through product reviews and influencer marketing.

  • We use your personal information:
    To maintain our business contacts at customer organisations (e.g. retailers, distributors, manufacturers, kitchen suppliers).
    Our legal ground for collecting and using your personal information:
    It is necessary for our legitimate interests to process personal information in order to keep our records of business contacts up to date.

5. Children's privacy

We will never knowingly collect personal information from individuals under the age of thirteen (13) without first obtaining verifiable parental consent. If you are under the age of 13, you should not provide information to us. If we become aware that a person under 13 has provided personal information to us without verifiable parental consent, we will remove such personal information from our files.

​6. Sharing your data with third parties

Your personal information are intended for Vestel Holland BV UK Branch Office, and may be shared with third parties in certain circumstances.

Our website may, from time to time, contain links to and from the websites of our partners or affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we have no control over how they may use your personal information. You should check the privacy policies of third party websites before you submit any personal information to them.

We may share your personal information with the following third party organisations:

  • Vestel Holland BV UK Branch Office group of companies
    We may share your personal information among our group of companies, including our subsidiaries in order to administer our services and products, provide you with customer support in relation to your complaints, process your orders, understand your preferences, send you information about products and services that may be of interest to you, and conduct the other activities described in this Privacy Notice.

  • Our service providers
    We use other companies, agents or contractors ("Service Providers") to perform services on our behalf. We may share personal information with the following categories of Service Provider:

    • infrastructure and IT services providers,

    • marketing (including market research), advertising and communications agencies,

    • fulfilment, warehouse, courier/delivery and logistics partners,

    • service repair, call center intermediary,

    • payment processors for online direct sales.

​In the course of providing such services, these Service Providers may have access to your personal information. However, we will only provide our Service Providers with the information that is necessary for them to perform the services, and we ask them not to use your information for any other purpose. We will always use our best efforts to ensure that all the Service Providers we work with will keep your personal information secure.

  • Our strategic partners, subject to your consent
    Our selected partner organisations may use your personal information, but only with your consent. Such sharing of personal information is for the purposes of improving and providing our products and services to you. Your personal information will not be shared with third parties for their marketing purposes.

  • Third parties permitted by law
    In certain circumstances, we may be required to disclose or share your personal information in order to comply with a legal or regulatory obligation (for example, we may be required to disclose personal information to the police, regulators, government agencies or to judicial or administrative authorities).
    We may also disclose your personal information to third parties where disclosure is both legally permissible and necessary to protect or defend our rights, matters of national security, law enforcement, to enforce our Terms and Conditions or protect your rights or those of the public.

  • Third parties connected with business transfers
    We may transfer your personal information to third parties in connection with a reorganisation, restructuring, merger, acquisition or transfer of assets, provided that the receiving party agrees to treat your personal information in a manner consistent with this Privacy Notice.
    We will not sell your personal information to third parties.

7. Where we store your personal information

The personal information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA") (for example, our parent company in Turkey). It may also be processed by staff operating outside the EEA who work for us or for one of our Service Providers.

We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this Privacy Notice and applicable data protection laws, including, where relevant, entering into EU standard contractual clauses (or equivalent measures) with the party outside the EEA receiving the personal information.

​8. Your rights

If you are in the European Economic Area, you have the right to:

  • Access. You have the right to request a copy of the personal information we are processing about you, which we will provide back to you in electronic form. For your own privacy and security, in our discretion we may require you to prove your identity before providing the requested information. If you require multiple copies of your personal data, we may charge a reasonable administration fee.

  • Rectification. You have the right to have incomplete or inaccurate personal information that we process about you rectified.

  • Deletion. You have the right to request that we delete personal information that we process about you, except we are not obligated to do so if we need to retain such data in order to comply with a legal obligation or to establish, exercise or defend legal claims.

  • Restriction. You have the right to restrict our processing of your personal information where you believe such data to be inaccurate, our processing is unlawful or that we no longer need to process such data for a particular purpose, but where we are not able to delete the data due to a legal or other obligation or because you do not wish for us to delete it.

  • Portability. You have the right to obtain personal information we hold about you, in a structured, electronic format, and to transmit such data to another data controller, where this is (a) personal information which you have provided to us, and (b) if we are processing that data on the basis of your consent or to perform a contract with you (such as to deliver your orders).

  • Objection. Where the legal justification for our processing of your personal information is our legitimate interest, you have the right to object to such processing on grounds relating to your particular situation. We will abide by your request unless we have compelling legitimate grounds for the processing which override your interests and rights, or if we need to continue to process the data for the establishment, exercise or defence of a legal claim.

  • Withdrawing Consent. If you have consented to our processing of your personal information, you have the right to withdraw your consent at any time, free of charge. This includes cases where you wish to opt out from or change your preferences in relation to marketing messages that you receive from us.

You can make any of these requests in relation to your personal data by sending the request by mail to Compliance Department, Vestel Holland BV UK Branch Office Waterside Langley Slough Berkshire SL3 6EZ or email to Gdpr_info@vestel-uk.com

You also have the right to lodge a complaint with the local data protection authority if you believe that we have not complied with applicable data protection laws.

If you are based in, or the issue relates to, the UK, the Information Commissioner’s Office can be contacted as follows:

Telephone: +44 0303 123 1113
Email: casework@ico.org.uk
Website: www.ico.org.uk
Web-form: www.ico.org.uk/concerns/
Address: Water Lane, Wycliffe House, Wilmslow, Cheshire, SK9 5AF

9. How long do we keep your personal information?

We will only retain your personal data to the extent necessary for the performance of our obligations, and for the time necessary to achieve the purposes for which that data was collected, in accordance with applicable laws. When we no longer need to use your information, we will remove it from our systems and records and/or take steps to properly anonymise it so that you can no longer be identified from it (unless we need to keep your information to comply with legal or regulatory obligations to which we are subject).

10. Cookies

Vestel Holland BV UK Branch Office website uses cookies, which are small text files on your device (computer, smartphone etc.). They are made by your web browser when you visit a website. Every time you go back to that website, your browser will send the cookie file back to the website's server. They improve your experience of using a website, for example, by remembering your preference settings and by measuring your use of a website to ensure that it meets your needs. Cookies can also be used to show you relevant Vestel Holland BV UK Branch Office content on social media services such as Facebook - these are known as 'retargeting' or 'advertising' cookies.

 

For further information about cookies, including to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

11. Changes to this Privacy Notice

This Privacy Notice is written in English and may be translated into other languages. In the event of any inconsistency between the English version and the translated version of this notice, the English version shall prevail.

We reserve the right to change our Privacy Notice from time to time. If we decide to change our Privacy Notice we will post an alert on the home page of our global website.

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Issue date: 25 May 2018

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Privacy policy

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